Support

We can help with account access, billing questions, and general troubleshooting. Because Sissare is end-to-end encrypted, there are a few things we structurally cannot do -- see below before writing in, it may save you a wait.

Contact us

Email support@sissare.example and we'll get back to you as soon as we can.

[Replace with your real support address and any additional contact channel before publishing.]

What we can help with

• Trouble logging in or verifying your account
• Billing questions, subscription changes, and redeem code issues
• Understanding invitation, succession, or downgrade-reconciliation notices you've received
• Reporting a security concern
• Copyright/DMCA takedown requests -- see our Terms of Service

What we structurally cannot help with

Because your documents are encrypted on your device before we ever see them, we do not hold the keys needed to decrypt them, reset them, or recover them on your behalf -- under any circumstances, including a lost device or a forgotten Successor. We cannot:

• Decrypt or recover a document for you
• See or restore document content you or your collaborators can no longer access
• Bypass the account-deletion grace period or succession rules to grant emergency access

If a document has no remaining key-holder (no Owner, no designated Successor, no other collaborator), its content is permanently unreadable -- see ourTerms of Service, Section 4 for the full explanation. Assigning a Successor to important documents ahead of time is the only way to avoid this.